Contact us at Dragonia Casino
Instant chat support
Most questions are solved in the chat within minutes. Sign in first and skip the identity check.
Help with your account
Track a payout, check verification status or update your limits from the cashier.
New to Dragonia?
Sign up, verify your email and claim the welcome package on your first deposit.
100% up to €500 + 200 free spins
Question sorted? Your first deposit comes with the welcome package.
Support at Dragonia
Whatever the question, you reach real people who know the site. Tell us what happened and we take it from there.
Where to write
Write to [email protected] from the address linked to your account. Logged-in players can also open the live chat at any time.
Identity checks
Verification protects your balance and is required before payouts. We only ask for what the licence obliges us to check.
What to include
A username, a time and one screenshot are usually enough for us to find what happened. Never send us your password: we will never ask for it.
How fast we reply
The team works 24/7, weekends included. Expect a first answer within a few minutes on live chat.
Escalating an issue
Not happy with a reply? Write "complaint" in the subject line to [email protected]. We confirm receipt and give a final answer as quickly as we can.
Responsible gaming
If gambling stops being fun, ask us for a cool-off period or self-exclusion. Help lines are listed in the footer of every page.
Thank you
Thanks for playing with Dragonia. If we got something wrong, tell us.
Send us a message
Thank you!
Your message has reached our team. We usually reply within a few hours.